TRAVEL CENTRAL – BOOKING TERMS & CONDITIONS

    Last Updated: 10 March 2026

    1.0 GENERAL

    1.1 Application of Terms

    These Booking Terms & Conditions apply to all bookings made withTravel Central Pty Ltd (ABN 33 115 326 077) whether made:

    References to “us”, “we”, and “our” meanTravel Central Pty Ltd.

    Where travel products are provided by third-party suppliers (including but not limited to airlines, cruise lines, tour operators, wholesalers and accommodation providers), these Terms & Conditions also incorporate the conditions of those suppliers.

    1.2 Authority to Book

    The person making a booking warrants that they have full authority to act on behalf of all travellers named on the booking and to bind those travellers to these Terms & Conditions.

    1.3 Acceptance of Terms by Payment

    Payment of any deposit or part payment toward a booking constitutes acceptance of these Booking Terms & Conditions by all travellers named on the booking, whether or not the Terms & Conditions have been read and understood.

    It is the customer’s responsibility to read, understand and agree to these Terms & Conditions prior to making any payment.

    4.0 PASSPORTS AND VISAS

    4.1 Responsibility

    All travellers must hold a valid passport for international travel. Many countries require passports to be valid for at least six months beyond the date of return.

    4.2 Australian Passport Assumption

    When assisting with an international booking, we will assume all travellers hold a valid Australian passport unless advised otherwise.This assumption is made for administrative purposes only and does not constitute confirmation of eligibility to travel.

    4.3 Customer Responsibility

    It is the traveller’s responsibility to ensure they hold valid passports, visas and re-entry permits. Any costs incurred due to non-compliance are the traveller’s sole responsibility, except where caused by our fault.

    4.4 Entry Requirements – United States and Canada

    United States (ESTA/Visa Requirements)
    Travel to the United States requires either a valid ESTA approval or an appropriate US visa. Eligibility for ESTA is determined solely by US authorities and cannot be guaranteed by Travel Central .

    Canada (eTA/Visa Requirements)
    Travel to or transit through Canada requires either a valid eTA (Electronic Travel Authorisation) or an appropriate Canadian visa. Eligibility for an eTA is determined solely by Canadian authorities and cannot be guaranteed by Travel Central .

    All travellers are solely responsible for confirming and obtaining the correct travel authorisations and documentation required for their itinerary prior to departure.

    5.0 TRAVEL INSURANCE

    5.1 Recommendation

    Travel Central  strongly recommends that all travellers purchase comprehensive travel insurance to cover cancellation, medical expenses, repatriation, personal injury, loss of luggage and personal liability.

    5.2 Insurance Provider Disclosure – Go Insurance and nib

    Travel Central  Pty Ltd acts as a distributor for:

    Go Insurance Pty Ltd
    ABN 56 603 007 408
    AFSL 426321

    and may also offer travel insurance products issued by:

    nib Travel Services (Australia) Pty Ltd
    ABN 81 115 932 173
    AFSL 308461

    Travel Central  may receive a commission or other benefit when a Go Insurance or nib travel insurance policy is purchased through us.

    Travel Central  provides general information only and does not provide personal financial advice regarding insurance products. Before purchasing any travel insurance policy, you must read the relevant Product Disclosure Statement (PDS) to ensure it is suitable for your individual circumstances.

    5.3 Customer Responsibility

    It is your responsibility to ensure that any travel insurance policy you purchase meets your individual needs.

    You may be asked by theTravel Central team to provide a copy of your travel insurance policy prior to departure. Where required by a supplier, cruise line or destination authority, failure to provide proof of required insurance may result in the booking being unable to proceed.

    5.4 Evidence of Insurance

    Some countries, cruise lines and tour operators require travellers to hold valid travel insurance as a condition of travel.

    5.5 Claims Assistance Fee

    A $50 administration fee applies whereTravel Central is requested to provide essential documentation or assistance for insurance claims when the travel insurance policy was not issued through Travel Central .

    6.0 TRAVEL ADVICE AND HEALTH

    Travellers should review official travel advice at www.smartraveller.gov.au and ensure they meet all health and vaccination requirements for their destination.

    Travel Central  recommends that you speak with your doctor or an appropriate medical professional regarding any required or recommended vaccinations, medications or health precautions relevant to your personal circumstances and travel itinerary.

    6.0 PRICING

    6.1 Prices Subject to Availability

    All prices quoted or displayed byTravel Central are subject to availability at the time of booking and may be withdrawn or varied without notice until payment has been received in full.

    6.2 Price Changes Prior to Full Payment

    Prices are not guaranteed until full payment has been received. Until that time, prices may change due to factors outside the control of Travel Central , including but not limited to:

    6.3 After Full Payment

    Once full payment has been received and tickets or documents have been issued, the price of your travel arrangements is generally fixed, except where additional charges are imposed by government authorities, airlines or other Suppliers (for example, airport taxes or fuel surcharges).

    6.4 Errors and Omissions

    Travel Central  takes reasonable care to ensure pricing is accurate; however, occasional errors may occur. In the event that an incorrect price is quoted or displayed due to error or omission,Travel Central reserves the right to correct the price and will offer you the choice of:

    6.5 Quotes

    Any quote provided byTravel Central is an estimate only and is not guaranteed until the booking has been confirmed and the required payment has been received.

    6.6 Promotions and Special Offers

    Special offers, discounts and promotional fares are subject to availability and may be withdrawn or amended at any time. Additional terms and conditions imposed by Suppliers may also apply.

    7.0 DEPOSITS AND FINAL PAYMENT

    Deposits are required at time of booking these are determined by our suppliers and anr subject to their terms and conditions. Final payment is due no later than 6 weeks prior to departure unless otherwise advised.

    8.0 CANCELLATION FEES

    Cancelled bookings incur a $200 per booking cancellation fee. Subject to Australian Consumer Law,Travel Central may retain up to 10% of travel costs paid on fully paid bookings to cover administration costs.

    Cancelled bookings may incur supplier fees which can be up to 100% of the cost of the booking, regardless of whether travel has commenced.

    Supplier fees may also apply where a booking is changed and when tickets or documents are re-issued. Please note, some suppliers have non-refundable, non-changeable policies.

    You agree to reimburseTravel Central for supplier fees incurred by us on your behalf for any booking which you change (including name changes) or cancel,

    Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

    9.0 ADDITIONAL AIRLINE CHANGE AND CANCELLATION FEES

    Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings (including online bookings and bookings made with a travel consultant):

    Airline refunds can take up to 6 weeks to process. Refunds will only be paid once received from the airline.

    10.0 ADDITIONAL SERVICE FEES

    11.0 PAYMENTS

    11.1 Credit Card Fees

    Surcharges apply as follows:

    11.2 Direct Deposit

    Payments can be made to:

    Commonwealth Bank

    Account Name: Travel Central Pty Ltd (Trust) 

    BSB: 064-000
    Account Number: 16862513

    Reference: Booking Reference + Surname

    12.0 AGENCY

    12.1 Agency Relationship

    Travel Central  Pty Ltd acts solely as an agent for and sells travel related products on behalf of third-party suppliers including, but not limited to, airlines, cruise lines, tour operators, wholesalers, accommodation providers, car rental companies and other travel service providers (“Suppliers”).

    12.2 Supplier Contracts

    When making a booking with Travel Central , you are entering into a separate contractual relationship directly with the relevant Supplier. All bookings are subject to the terms and conditions, tariffs, conditions of carriage and limitations of liability imposed by those Suppliers.

    12.3 Limited Responsibility

    Travel Central  is not itself a provider of travel services and does not own, operate, manage or control any of the transport, accommodation, tours or other services booked on your behalf.

    Accordingly, except to the extent caused by our fault,Travel Central is not responsible for the acts, omissions, errors, defaults, negligence or insolvency of any Supplier.

    12.4 Supplier Changes

    Suppliers may change prices, itineraries, schedules, aircraft types, accommodation or other arrangements without notice and such changes are beyond the control of Travel Central .

    Travel Central  will not be liable for any loss, damage, cost or expense arising from such changes, except where required under the Australian Consumer Law.

    12.5 Availability and Confirmation

    All bookings are subject to availability and are not guaranteed until confirmed by the relevant Supplier and payment has been received as required.

    12.6 Information Accuracy

    Travel Central  takes reasonable care in selecting reputable Suppliers and in providing information to you. However, all descriptions, photographs, maps, brochures and advertising material are provided by Suppliers and are intended as a guide only.

    Travel Central  does not warrant the accuracy, completeness or reliability of information provided by any Supplier.

    12.7 Legal Rights

    Your legal rights in connection with the provision of travel services are against the specific Supplier and not against Travel Central , except to the extent that a problem is directly caused by our negligence or breach of these Terms & Conditions.

    12.8 Assistance Only

    Any assistance provided byTravel Central in resolving disputes with Suppliers is provided on a goodwill basis only and does not imply any acceptance of liability.

    12.9 Complaint Procedure

    If you have a complaint, please contactTravel Central directly. We will endeavour to resolve disputes promptly and in good faith prior to any formal proceedings.

    13.0 CLIENT FUNDS AND TRUST ACCOUNT

    13.1 ATAS Compliance

    Travel Central  Pty Ltd is accredited under the ATIA Travel Accreditation Scheme (ATAS) and complies with ATAS requirements for the handling of client funds.

    13.2 Separate Client Account

    All monies paid by clients toTravel Central for travel services are deposited into a dedicated client Trust account which is maintained separately from the general operating accounts of the business.

    13.3 Holding of Funds

    Client funds held in the client account are held for the purpose of paying Suppliers for travel services booked on your behalf and will be applied to those services in accordance with your booking instructions and Supplier payment requirements.

    13.4 Application of Funds

    Travel Central  is authorised to release funds from the client account to pay Supplier deposits, final payments, taxes, tickets and other travel-related charges as required to secure and fulfil your booking.

    13.5 Service Fees

    Booking fees, service fees, credit card surcharges and other charges payable toTravel Central become the property ofTravel Central at the time of payment and are not held on trust.

    13.6 Refunds

    Where a refund is due to you, such refund will be processed once the relevant funds have been received back from the Supplier and reconciled in the client account.Travel Central is not responsible for delays in refund processing caused by Suppliers or financial institutions.

    13.7 Protection of Client Funds

    Travel Central  takes reasonable steps to ensure client monies are handled securely and in accordance with ATAS standards and all applicable Australian laws and regulations.

    14.0 PRIVACY AND DATA PROTECTION

    14.1 Collection of Personal Information

    In order to arrange and manage your travel bookings,Travel Central is required to collect personal information from you and other travellers on your booking. This may include names, contact details, passport information, dates of birth, payment details, travel preferences, medical or dietary information and other information necessary to facilitate your travel arrangements.

    14.2 Use of Personal Information

    Your personal information will be used byTravel Central for the purposes of:

    14.3 Disclosure to Third Parties

    To fulfil your booking, it may be necessary forTravel Central to disclose your personal information to third-party Suppliers including airlines, hotels, tour operators, cruise lines, wholesalers, insurers, government authorities and other service providers involved in delivering your travel services.

    14.4 Overseas Disclosure – Australian Privacy Principle 8

    Many of these Suppliers are located outside Australia. Where personal information is disclosed overseas,Travel Central will take reasonable steps in accordance with Australian Privacy Principle 8 to ensure that any overseas recipient of your personal information does not breach the Australian Privacy Principles in relation to that information.

    By making a booking with Travel Central , you consent to the disclosure of your personal information to overseas recipients for the purpose of arranging and providing your travel services.

    14.5 Privacy Policy

    Travel Central  handles personal information in accordance with its Privacy Policy. A copy of our Privacy Policy is available at:
    Travel Central PRIVACY POLICY 

    Our Privacy Policy contains further information about how we collect, use, store and disclose personal information, how you can access or correct your personal information, and how you can make a privacy complaint.

    14.6 Security of Information

    Travel Central  takes reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

    15.0 TRAVEL DOCUMENTS

    Travel documents must be checked carefully upon receipt.

    Travel Central  provides travel documentation electronically wherever possible. If printed copies of documentation are required, these can be provided and posted for a $25 per booking fee.

    16.0 CONFIRMATION OF FLIGHTS 

    It is the traveller’s responsibility to reconfirm all flight departure times and schedules directly with the airline within 24 hours prior to travel.

    17.0 SPECIAL REQUIREMENTS

    17.1 Notification of Requirements

    Any special requirements, requests or needs must be advised toTravel Central at the time of booking, or as soon as reasonably possible thereafter. This includes (but is not limited to):

    17.2 Requests Cannot Be Guaranteed

    WhileTravel Central will make reasonable efforts to pass on and request any special requirements to the relevant Supplier, all special requests are subject to availability and cannot be guaranteed.

    Confirmation of a special request byTravel Central does not constitute a guarantee that the request will be fulfilled by the Supplier.

    17.3 Traveller Responsibility

    It is the traveller’s responsibility to ensure that any special requirements are suitable for their needs and to make their own independent enquiries with the relevant Supplier where necessary.

    Travel Central  is not liable for any loss, inconvenience or expense arising from a Supplier’s inability to meet a special request, except to the extent caused by our fault.

    17.4 Fitness to Travel

    Some tours, cruises, flights and travel arrangements have specific physical or medical requirements. It is your responsibility to ensure that you are fit and able to participate in your chosen travel arrangements.

    Where necessary, Suppliers may require medical clearance or additional information before confirming or permitting travel.

    17.5 Additional Costs

    Any additional costs associated with fulfilling special requirements (such as upgraded seating, special meals, accessible rooms, medical equipment transport or assistance services) will be at the traveller’s expense.

    19.0 FORCE MAJEURE

    19.1 Definition

    A Force Majeure Event includes events beyond the reasonable control of Travel Central or suppliers.

    Examples of Force Majeure Events include (but are not limited to):

    Force Majeure does not include the insolvency of a supplier.

    19.2 Effect

    Travel Central  is not liable for loss, delay or expense caused by a Force Majeure Event.

    19.3 Changes and Cancellations

    Where travel is affected by a Force Majeure Event, refunds and credits will be subject to supplier terms and conditions.

    19.4 Consumer Law

    Nothing in this clause limits your rights under the Australian Consumer Law.

    19.5 Travel Insurance

    Comprehensive travel insurance that includes Force Majeure cover is strongly recommended.

    20.0 GOVERNING LAW AND JURISDICTION

    21.1 Applicable Law

    These Booking Terms & Conditions, and any dispute or claim arising out of or in connection with them, are governed by and are to be interpreted in accordance with the laws of the Commonwealth of Australia.

    20.2 Jurisdiction

    You irrevocably submit to the non-exclusive jurisdiction of the courts of Australia and any courts of appeal from them in relation to any legal action, claim or dispute arising out of or in connection with these Terms & Conditions or any booking made with Travel Central .

    20.3 Venue

    Where permitted by law, any proceedings relating to these Terms & Conditions or your travel arrangements must be commenced in the courts of the State or Territory in whichTravel Central Pty Ltd has its principal place of business.

    20.4 Consumer Law

    Nothing in this clause limits or excludes any rights you may have under the Australian Consumer Law or other applicable consumer protection legislation.

    END OF TERMS & CONDITIONS